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ITIL v3 Foundation Exam Dump 1 1. Which of the following is non a step in the Continual overhaul Improvement (CSI) airplane pilot? a) What is the vision? b) Did we make water there? c) Is there budget d) Where ar we flat? 2. What is the RACI model utilize for? a) Documenting the roles and relationships of stakeholders in a subprogram or activity b) Defining requirements for a new overhaul or process c) Analyzing the problem impact of an incident d) Creating a balanced scorecard viewing the overall status of ecclesiastic service Management 3. What is the main reason for establishing a baseline? a) To standardize operation b) For knowing the cost of function provided c) For roles and obligation to be clear d) For later comparison 4. Which of the following is not an objective of Service Operation? a) Through testing, to ensure that go ar intentional to meet pipeline needs b) To own and support IT services c) To manage the techn ology u sed to deliver services d) To monitor the performance of technology and processes 5. Which of the following statements is limit astir(predicate) patterns of demand generated by the customers business?

a) They are compulsive by patterns of business activity b) It is impossible to manufacturer how they behave c) It is impossible to influence demand patterns d) They are driven by the delivery schedule generated by capacity forethought 6. Which of the following is NOT one of the ITIL core publications? a) Service optimisation b) Service Transition c) Service Design d) Service strategy 7. Which of the following statem ents is CORRECT? 1. Only one somebody lig! ht upon be responsible for an activity 2. Only one person tidy sum be accountable for an activity a) whole of the above b) 1 only c) 2 only d) no(prenominal) of the above 8. Which is the correct sequence of events in the selection of a technology tool? a) Select mathematical product, Requirements, Selection Criteria, survey Product b) Selection Criteria, Requirements, Evaluate Product, Select Product c)...If you want to get a full essay, lodge it on our website: BestEssayCheap.com

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